What is the check-in and check-out policy at Copal Tulum Hotel?
Check-in is from 15:00 and check-out is by 12:00.
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Copal Tulum Hotel, Tulum
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Key details
About the Hotel
Aldea Zama Ixchel, Tulum, 77760,
- Close to Las Palmas Beach
Great
8.4
4.7
3.4
Copal Tulum Hotel, a 5-star accommodation with an 8.4/10 rating, features an
Rooms & Amenities
Rooms at Copal Tulum Hotel include a patio,
Dining & Gastronomy
Dining options at the hotel include a restaurant offering an international menu with Mexican influences and fresh, locally-sourced ingredients. Guests can enjoy à la carte breakfast, as well as
Leisure & Wellness
The
Location & Transportation
Copal Tulum Hotel is within proximity to
“Nestled in Tulum's Pueblo, this hotel balances a jungle-like setting with refined comfort. I particularly appreciate the commitment to wellness, which extends from the therapy center to the rooftop dining experience. The private cenote access creates an exceptional sense of place, and the bike rentals make exploring the area quite convenient.”
Choose your room type
Copal Tulum Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Premium Double Jungle Room Rooftop Private Pool Garden View 1 King Bed2 persons74 sq. feet1 King-size bedGarden viewAir conditioningBalconyroom details
- Deluxe Double Jungle Room Terrace 1 King Bed2 persons45 sq. feet1 King-size bedAir conditioningHeatingroom details
- Deluxe Studio Jungle Terrace Garden View 1 King Bed & 1 King Sofa Bed2 persons75 sq. feet1 King-size bed and 1 Sofa bedGarden viewAir conditioningHeatingroom details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
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Check-in/ Check-out
Facilities
Copal Tulum Hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Wi-Fi
- Free parking
- Safe deposit box
- VIP check-in/ -out
- Express check-in/ -out
- Concierge desk
- No pets allowed
- Security
- Luggage storage
- Lift
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key access
Sports & Fitness
- Fitness centre
- Diving
- Snorkelling
- Yoga class
Guest Parking
- Electric kettle
- Cookware/ Kitchen utensils
Services
- Paid airport shuttle
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
Dining
- Outdoor dining area
Children
- Cots
- Babysitting/Child services
Spa & Leisure
- Infinity pool
- Rooftop pool
- Sun loungers
- Sun terrace
- Spa & wellness centre
- Manicure
- Body scrub
- Facial
- Treatment room
- Back massage
- Head massage
- Full body massage
- Foot massage
- Open-air bath
- Pool with view
- Shallow end
Room features
- Air conditioning
- Sitting area
- Patio
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
Show more
Location
Aldea Zama Ixchel, Tulum, 77760,
Explore Tulum
Explore Tulum
Tulum Archaeological Site
10-minute drive
Ancient ruins overlooking the Caribbean Sea, showcasing Tulum's rich history. Guided tours available for deeper insights.
Parque Nacional de Tulum
10-minute drive
A stunning coastal park with diverse flora and fauna. Perfect for scenic walks and picnics among nature.
Laguna Kaan Luum
4-minute drive
A beautiful lagoon renowned for its vibrant hues and relaxing atmosphere, ideal for swimming and photography.
Cenote Zacil-Ha
5-minute drive
A picturesque cenote offers swimming and snorkeling opportunities in its clear waters, surrounded by lush greenery.
Snorkeling Tours
5-minute drive
Ocean snorkeling experiences available nearby, featuring vibrant coral reefs and tropical fish. Guided tours recommended.
Yoga Classes
6-minute walk
Local yoga studios offer classes for all levels focusing on wellness and relaxation in scenic settings.
Norita Tulum
4-minute walk
Charming spot known for its breakfast burritos and local dishes, featuring a relaxed atmosphere ideal for families.
The Pitted Date Vegan Restaurant
7-minute walk
Wholesome vegan cuisine served in a cozy setting, accommodating various dietary needs with fresh, locally sourced ingredients.
Totem Restaurant & Jazz Lounge
9-minute walk
Lively ambiance featuring live jazz performances. A great spot for dinner paired with soulful music.
Cafe Galeria Tulum
6-minute walk
Art-centric café hosting local art events and open mic nights, perfect for all ages and creativity enthusiasts.
Getting around
Access exclusive early booking discounts.
Choose your spa escape today!
Property information and rules
Check-in
from 15:00-23:59
Check-out
from 01:00-12:00
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel offers a full breakfast at the price of MXN 360 per person per day.
Pets
Pets are not allowed.
Number of rooms:
86
Reviews and Ratings
Reviews from guests about their experience.
Show moreShow less
Pros
Comfortable bed
Nice decor
Tasty cocktails
Cons
Cold pool water
Poor service
Guest reviewsbased on 1177 reviews
Luna from Spain
Deluxe Double Jungle Room Terrace 1 King Bed
4 nights in November 2025
|
Reviewed: February 02, 2026
6/10
some issues detracted from the stay
poor location overall dirtiness
the location was not ideal. the roads around the hotel were in poor condition. i found the hotel to be quite dirty. i couldn't stay the first night because of this, and i have a serious lung condition. i ended up paying for another, more expensive hotel because of it. i asked for a refund for the remaining nights, but they refused.
0 Helpful
William from United Kingdom
Single
deluxe double jungle room terrace 1 king bed
5 nights in November 2025
|
Reviewed: December 27, 2025
9/10
calming view bike rentals
The staff was very professional (i really appreciated their attention to detail). the infinity pool overlooked the treetops and was very calming. i also enjoyed the bike rentals. It worked well for me .
The location was a bit far from the town. It was somewhat limiting when i tried to decide where to eat as most restaurants were a walk away.
0 Helpful
Henri from France
Single
Deluxe Double Jungle Room Terrace 1 King Bed
4 nights in November 2025
|
Reviewed: December 05, 2025
6/10
mixed feelings about jungle stay
moldy cushions cold food
my stay had issues. i noticed MOLD on the bed cushions and requested a change. the in-room dining felt VERY overpriced. also, the food arrived cold and did not meet expectations.
0 Helpful
Tommy from United Kingdom
Family with children
deluxe studio jungle terrace garden view 1 king bed & 1 king sofa bed
4 nights in November 2025
|
Reviewed: November 24, 2025
9.0/10
excellent jungle stay
spacious rooms daily cleaning beautiful decor great restaurants
the rooms were spacious and cleaned daily. beautiful decor included natural materials. the restaurants, copal gastro and kokoro, were great, i liked the ambience. someone was always available to assist, this included fast delivery for all food.
the rooftop pool was small, and the glass balustrade seemed a bit wobbly.
Service
9/10
reception booked beach clubs, taxis, and excursions, this helped streamline my travel plans. staff members were helpful. they were friendly and accommodating to any needs or requests i had .
Dining
8/10
two restaurants provided different food options. the food was delicious in both restaurants. i enjoyed the variety and quality of the meals, it was something special, it was definitely nice.
Rooms
10/10
The room was spacious. It had beautiful jungle decor, i really liked that. the room was cleaned every day! natural materials added to the room's charm. the bed was comfortable.
0 Helpful
|
Show more reviews
FAQs
About Copal Tulum Hotel
Is parking available at Copal Tulum Hotel?
Free private parking is available on-site without the need for a reservation.
What airport is closest to Copal Tulum Hotel?
Tulum International Airport is 39 km from the property.
Are there on-site dining options at Copal Tulum Hotel?
The hotel features two on-site restaurants offering a variety of cuisines.
What room amenities are available at Copal Tulum Hotel?
Rooms are equipped with air conditioning, a flat-screen TV, a safety deposit box, and free Wi-Fi.
Does Copal Tulum Hotel have a swimming pool?
Yes, the hotel has a rooftop infinity pool and a jungle-level pool for guests.
How far is Copal Tulum Hotel from the nearest beach?
Las Palmas Beach is 3 km away from the hotel.
What activities can guests partake in at Copal Tulum Hotel?
Guests can enjoy bike tours, walking tours, and pub crawls organized by the hotel.
What type of breakfast is offered at Copal Tulum Hotel?
An à la carte breakfast, including vegetarian options, is available for an additional charge.
Is there a fitness center at Copal Tulum Hotel?
Yes, a fitness center is available with classes and personal training options.
What language do the staff at Copal Tulum Hotel speak?
The staff speaks English and Spanish.
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